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GoDaddy Dedicated Support??!?!?



1. My e-mail to GoDaddy asking a question about certification …


Customer Inquiry
Name : Michael Sprague
Phone : (xxx) xxx-xxxx
Domain Name : mydomain.com
Shopper ID : 1234567
ShopperValidated:Yes
Other : Is the data warehouse SAS70 compliant?
Permission to access server : no

I host dedicated servers with you, and one of my clients wants to know
if you are SAS 70 compliant. Do you have any information about this?

—-
2. Support Staff Response …

Dear Michael Sprague,

Thank you for contacting Server Support.

Unfortunately, we are unable to interpret our Terms of Service
regarding our products. 
For more information, please review the Legal
Agreements listed at the URL below.

http://www.godaddy.com/gdshop/agreements.asp?ci=8924

We appreciate your understanding in this matter.  Please contact us if you have any further issues.

Norisa S.
Server Support

WHAT???  You are unable to interpret your own Terms of Service?  That's entertaining by itself, but what does that have to do with whether or not you are SAS 70?  Wow.

10 Replies to “GoDaddy Dedicated Support??!?!?”

  1. Thats only because they don’t have an answer for you. Most likely because the person reading the email is an idiot.

    FYI, you need to blog more, and blog about more useful topics!

    –Mike

  2. GoDaddy.com is a joke. I tried for days to get a simple answer to a question. and see what they respond. I responded with an angry email and they finally anwswered the question – which was “yes”.

    Consult my legal counsel…idiots

    ———————–
    From: GoDaddy.com Support

    Our support staff has responded to your request, details of which are described below:

    Discussion Notes
    Support Staff Response
    Dear Cory,

    Thank you for responding. We understand your concerns in wanting to have a clear understanding of our legal agreements. However, we are not able to provide any further explanation or clarification of what is written, therefore we suggest you consult with your own legal counsel if any terms of the agreements seem unclear to you.

    Please let us know if we can help you in any other way.

    Sincerely,
    Kathleen M.
    Online Support Technician

    Inquiry From Me
    ————————
    So just to be clear. the hosting account would include unlimited files across unlimited folders but with a max file count of 1024 in any given folder right?

    Cory

    On Mon, Aug 24, 2009 at 10:14 PM,

    If you need further assistance with this matter, please reply to this email or contact customer service at (480) 505-8877

    Please let us know how we are doing by completing the survey located here.

    Thanks,
    GoDaddy.com, Inc.

  3. I use godaddy servers for hosting shared and dedicated. Godaddy support is not acceptable anyway.

    But, if you antend to use Godaddy Dedicated Servers I bet that you will have your worst nightmare. GURANTEED.

  4. godaddy.com support sucks. I used to host my web site with them and one day server crashed and they lost all my files. it seems there support is based in india and indians are morons.

  5. @max You should not use this king of language when you are talking about any Country, specially for India. India is going to be number one Country in this world .. just wait and watch.

    Namaste World 🙂

  6. @max You should not use this kind of language when you are talking about any Country, specially for India. India is going to be number one Country in this world .. just wait and watch.

    Namaste World 🙂

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